Terms & conditions.

DelKen Delivers is a trading name of DelKen (ABN 97 179 647 509), registered in Bethania, Queensland 4205, Australia ("DelKen", "we", "us", "our"). These terms apply whenever you book, use or access our delivery service or this website.

By making a booking, using our website, or requesting a delivery through DelKen Delivers, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our service.

A binding contract for delivery services is formed once we confirm your booking, whether through our website, phone, or another booking channel we offer.

DelKen Delivers provides pickup, transport and drop-off of goods you already own or have purchased from a third party, across our covered zones in South East Queensland. We are a courier and logistics provider only — we are not the retailer or seller of any goods we transport, and we are not a party to any sale between you and a third-party retailer or private seller.

Any issue relating to the quality, condition, description, warranty or refund of the goods themselves is a matter between you and the seller, not DelKen Delivers, and is separately covered by the Australian Consumer Law as it applies to that sale.

Prices are shown in Australian Dollars and calculated based on your delivery zone, item size, service speed and any add-ons selected at booking, inclusive of GST where applicable.

Payments are processed securely through Stripe, a third-party payment processor. We do not store your full card details on our own systems.

Full payment is generally required at the time of booking unless you hold an approved business account with recurring invoicing.

When booking, you must provide accurate pickup and delivery addresses, contact details, and an honest description of the item(s) being moved, including size, weight and any fragility.

You confirm that you are the lawful owner of the goods, or have the owner’s authority to arrange collection and delivery of them.

Someone must be reasonably available at the pickup address to hand over the item, and at the delivery address to receive it, unless you have provided clear access or authority instructions in your booking.

If the actual item differs significantly from what was booked (size, weight or handling requirements), your driver may decline the job or the price may be adjusted, and you will be informed before we proceed.

We do not transport illegal goods, firearms or weapons, hazardous or dangerous materials, live animals, cash or bullion, or any item prohibited under Australian law.

High-value items (as reasonably determined by us) may require additional notice, packaging or insurance arrangements before we accept the booking. We may refuse or cancel a booking at our discretion if we reasonably believe an item falls into a prohibited or restricted category.

Cancelling or rescheduling a booking, and any refund of the delivery fee, is governed by our dedicated Cancellation & Refund Policy, which forms part of these terms.

Every DelKen Delivers run is insured from the point of pickup to the point of drop-off against loss or damage caused by our negligence while the item is in our care.

Once an item has been delivered to the address and to the person or location specified in your booking, responsibility for that item passes to you or your nominated recipient.

We are not responsible for pre-existing damage, defects, or improper packaging not caused by us, or for items left unattended at a delivery address at your instruction.

To the maximum extent permitted by law, and subject to the Australian Consumer Law guarantees described below (which cannot be excluded), our total liability to you arising from any single booking is limited to the delivery fee paid for that booking, or, at our option, re-performing the delivery service.

We are not liable for indirect, consequential or special loss, including loss of profits, loss of opportunity, or loss arising from delays beyond our reasonable control.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a service performed with due care and skill, fit for the purpose you booked it for, and delivered within a reasonable time.

If we fail to meet a consumer guarantee, you are entitled to have the problem fixed within a reasonable time, and in the case of a major failure, to cancel the relevant booking and receive a refund of the delivery fee, or to compensation for reasonably foreseeable loss or damage.

The DelKen and DelKen Delivers names, logos, branding and the content of this website (excluding content you submit, such as booking details) are owned by or licensed to DelKen and protected by Australian copyright and trade mark law.

You may not copy, reproduce, or use our branding or website content for commercial purposes without our prior written consent.

We collect personal information you provide when booking a delivery or contacting us, including your name, contact details, pickup and delivery addresses, and payment information (processed by Stripe on our behalf). We use this information to provide and improve our delivery service, communicate with you about your booking, and meet our legal and accounting obligations.

We may share your information with trusted service providers who help us operate our platform, such as payment processors and cloud hosting or database providers, solely for the purpose of delivering our service to you. We do not sell your personal information.

We handle your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You can request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.

If you believe we have mishandled your personal information and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may decline, suspend or cancel a booking, or refuse future bookings, if we reasonably believe these terms have been breached, the request involves a prohibited item, or providing the service would be unsafe or unlawful.

We are not liable for any failure or delay in performing our service caused by events beyond our reasonable control, including extreme weather, road closures, vehicle breakdown outside normal maintenance expectations, or other circumstances we could not reasonably have avoided.

These terms are governed by the laws of Queensland, Australia. You and DelKen both submit to the non-exclusive jurisdiction of the courts of Queensland for any dispute arising from these terms or our service.

We may update these terms from time to time to reflect changes to our service or the law. The version published on this page at the time of your booking is the version that applies to it.

Last updated: 17 September 2026.

DelKen (trading as DelKen Delivers), ABN 97 179 647 509, Bethania QLD 4205, Australia.

For any question about these terms, your booking, or your personal information, contact support@delken.com.au.